Skip to content
Home » About Us » Does HealSoul Have a Cancellation Policy?

Does HealSoul Have a Cancellation Policy?

Does HealSoul Have a Cancellation Policy?

HealSoul operates with a commitment to flexibility and understanding when it comes to scheduling appointments for individuals with disabilities. Our team has procedures in place to accommodate cancellations or rescheduling requests from participants. All you really need to do is get in touch with our administration team.

Given our team’s dedication to person-centred care and responsiveness to individual needs, we always handle cancellations or rescheduling requests with empathy and flexibility. Participants are encouraged to communicate any scheduling changes as soon as possible, allowing our scheduling team to adjust their appointment schedule accordingly and minimise disruptions to service delivery.

In situations where cancellations is necessary, participants are advised to contact HealSoul’s administrative staff or support team to discuss their needs and preferences. Our team of NDIS experts work closely with participants to find alternative appointment times and make necessary adjustments to support plans, ensuring continuity of care and addressing any concerns or constraints.

Our emphasis on listening to and supporting each person is in line with our commitment to accommodating individual circumstances and preferences. Participants are always encouraged to communicate any concerns or conflicts regarding appointments, allowing HealSoul to provide personalised assistance and make appropriate arrangements to deliver the best possible care for participants.

In summary, our person-centred approach to care suggests a commitment to flexibility and understanding when it comes to scheduling appointments. Participants can expect support and assistance from HealSoul’s team in managing cancellations or rescheduling requests, ensuring that their needs are met and their appointments are tailored to their individual circumstances and preferences.