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NDIS travel and transport assistance

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Get where you need to go, when you need to get there with NDIS travel assistance

Thanks to the NDIS transport funding program, you no longer have to be at the mercy of your condition. Now, everything you need to live a comfortable and supported life is within arm’s reach.

HealSoul’s team of disability support workers can offer NDIS travel support and assistance to participants who are eligible. Our services are aligned to offering you greater independence in accessing community organisations, or undertaking personal tasks, such as shopping and attending appointments.

If you find it difficult to use public transport, then you aren’t alone. Through the NDIS and supported by HealSoul, you can access taxis, rideshares, and other forms of transport. HealSoul’s team will be right by your side to help you access these transport options safely, providing you with compassionate support towards greater independence.

We can get to work understanding your specific situations with a free consultation. 

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Why choose HealSoul as an NDIS transport support provider?


The NDIS framework including NDIS transport support services is fully provided by HealSoul.

Tailored services

We approach every transport support participant as unique, giving a tailored solution for what they need.

Assistance focus

We aim to empower individuals to remain as independent as possible while supporting where we can.

Free consultation

NDIS transport support consultations at HealSoul are free with no initial set-up fee, saving you up to $600.

Our Benefits

The benefits of NDIS transport support at HealSoul

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The great wide world is calling! Regardless of who you are, you should be able to access the community on your terms. That’s why HealSoul provides NDIS transport assistance to participants in the NDIS who have difficulty accessing traditional transport options. 

We are committed to helping you find an improved, more mobile way of living. With our personal transport support staff at your back, there’s no limit to where you can go or what you can do. It’s totally up to you.

A home life without boundaries is just around the corner. Get started with a free consultation.

What’s included with NDIS transport and travel support at HealSoul

HealSoul’s transport services prioritise support and professionalism first and foremost. As a beneficiary of our NDIS travel and transport assistance program, we can assist you as you navigate your way to finding independence.


Our levels of access include:

  • Level 1 – the NDIS provides Level 1 transport support for participants who are not working, studying, or attending programs, but wish to have greater access to the community.
  • Level 2 – for those working or studying less than 15 hours a week, or attending day programs for a similar amount of time, the NDIS will provide funding for more transport.
  • Level 3 – if you spend more than 15 hours a week job seeking, working, or studying, then you get the maximum allowance per year for transportation.
Mediha Ergin

Client Google Review

"Very Happy with this company and the assistance they have provided my brother with fantastic respite accomodation. Special shout out to Jinal for his wonderful support and efforts with my brother. Mary."

Simone Davis

Client Google Review

"I have had ndis for 3 years I was lost till I found heal soul they have been amazing .so kind careing and understanding I could not cope with out them. Thankyou. 😍😍😍😍"

Patu Rangi

Client Google Review

"Sabina is a fantastic person that has helped us get the most out of my NDIS funding, She is very knowledgeable and has some fantastic carers available to assist us with our needs."

Dean S

Client Google Review

"Sabina & her team are amazing and doing NDIS for the right reasons and are very passionate when it comes to Disability Support! Highly Recommended!"

Get In Touch With Us

Our transport support workers are experienced in helping people with disability access more of the community the way they want to. All of our staff have met the NDIS employment checklist, and all are highly experienced in assisting people to find more independence through transportation.

If you’re looking for more flexibility and a better transport arrangement for yourself, you can get started with a free consultation.


Whether you can claim travel costs through the NDIS depends on the level of disability you are living with and the type of activity you are travelling to. 

Travel to and from essential appointments or to approved services that form part of your ongoing care can often be claimed under your general funding budget. 

Travel to and from a place of employment, day programs, study location or similar may also be claimable under certain circumstances and are subject to differing maximum claim amounts. 

If it is deemed that your disability does not prohibit you from utilising public transport you may not be eligible to have your travel costs covered.

Yes. If your core budget includes general transport allowances without a support worker present then travel involving an Uber or taxi may be covered by this funding. 

Again, this allowance is not available for every NDIS participant and is subject to an assessment of the individual needs of the participant. There can be annual limitations on this funding subject to the activity the travel was associated with.

There are three tiers of NDIS travel and transport benefits available to eligible participants. As of April 2023, the allowable benefits are as follows: 

Level One – Up to $1606 annually for participants seeking to enhance their community access.

Level Two – Up to \$2472 annually for participants who are studying or working part-time or participating in day programs, social activities, recreational or leisure activities. 

Level Three – Up to $3456 per year for those working, looking for work or studying at least 15 hours a week. For participants to be eligible for this tier they must be unable to utilise public transport due to their disability. 

There are exceptions to this as each participant’s needs are unique and funding is determined on an individual needs basis.

No, if you are receiving NDIS funding in line with your disability and associated transport needs you will be unable to claim a mobility allowance.

If you are having difficulties navigating travel under your current NDIS plan, we encourage you to speak with our team. At HealSoul, we offer a free consultation to help you determine your needs and better understand what support is available to you via the NDIS. 

To claim back the costs of your travel, you will need to provide proof of payment in the form of a receipt to your plan manager.  If self-managed you can claim reimbursement via the MyPlace portal and enter a payment request. 

You need to provide the date of the service, the payment amount and the support budget in your NDIS plan that you wish to withdraw the funds from. In most instances, these payment requests are processed within 24 to 48 hours and the funds are deposited into your nominated account.

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